Yes, to visit our showroom you have to make an appointment.

We work by appointment so that we can prepare the garments in the showroom according to your needs. Keep in mind that the showroom is not big enough to store all the stock there, and the clothes will be different depending on the event you are going to (communion, ceremony and arras, or baptism) and, for example, the age of the child.

You can request that we send you fabric samples before you place your order so that you can make your decision more easily. You can also order fabric samples with your order so that we can send you the fabric shortly after you place your order and you can choose the shoes and other matching accessories without waiting for the dress to be made.

You will be able to choose two options: a maximum of 3 fabric samples for 5 euros (shipping included), or a maximum of 6 samples for 7 euros. If you want us to send you samples before you place your order, you have 3 extra days to add to your calendar (during these days we will send you the fabric).

It is normal that you have doubts, it is probably the first time you dress your little one for a ceremony of this type.

Don’t worry, we are here to solve all your doubts. In Quémono there is always someone to talk to.

Even if you don’t live in Madrid (where we have our showroom), we will give you all the attention you need by phone, whats app, chat, email, etc. We have a lot of experience in online shopping, and we work every day so that you do not have any doubts and you will feel that your child’s clothes are under control.

You will have our attention at the level you need. Even if you do not contact us, when you make an online purchase we will contact you if we detect that it would be interesting to consider any modification of the order or we need more information about the event.

If you have many doubts and do not know where to start, write to us and we will guide you from the beginning: both about the ceremony itself and about the clothes.

If you feel a little lost in this world call us or ask for an appointment in our showroom so we can guide you. If you want to make sure that you do not have an appointment later than yours and that we can solve all your doubts calmly, we recommend you to make an appointment late in the afternoon.

Our aim is to get to know the client; to know what your concerns are, what doubts you may have, etc.

If you do not find what you are looking for, ask us without any obligation and we will tell you if we can offer you what you need. Please note that we often make custom orders that are not available on the website.

Below are the prices and delivery times for each of the shipping zones.

If your order is very urgent, please write to us so that we can take it into account and guarantee that it will arrive on time.

Madrid:

• Shipping for orders over 60€: free shipping
• Shipping for orders under 60€: 5€
• Pick up at showroom (C/Aviación española, 3, 1º izq, 28003, Madrid): free of charge.

In Madrid, shipping times are included within the chosen manufacturing period (1, 2 or 3 weeks). For example, if you order an Express package (2 weeks), your order will arrive 10 working days after you have paid for it. We will arrange for the order to leave the office one or two days earlier to meet this schedule.

Iberian Peninsula (both Spain and Portugal):

• Shipping for orders over 60€: free shipping
• Shipping for orders under 60€: 7€

For the peninsula, shipping times are included within the chosen packing time (1, 2 or 3 weeks). For example, if you order an Express package (2 weeks), your order will arrive 10 working days after you have paid for it. We will arrange for the order to leave the office one or two days earlier to meet this schedule.

Balearic Islands, Ceuta, and Melilla:

• Shipping for orders over 60€: free shipping
• Shipping for orders under 60€: 7€

This shipment usually takes 3-5 days. We try to keep to the same schedule as for the mainland and Madrid. However, in some cases it may be delayed a few extra days because the order takes two or three days longer than for those areas.

Canary Islands:

• Standard shipping: 17€

Shipments to the Canary Islands usually take 5 to 7 days.

Europe:

• Standard shipping: 20€

Shipping times to Europe vary greatly depending on the destination. Ask us so we can give you a customized solution. Delivery times are usually between 5 and 10 days depending on the area.

America and Australia:

• Standard shipping: 45€

Shipping times to the Americas and Australia vary greatly depending on the destination. Ask us so we can give you a customized solution. Delivery times are usually between 5 and 10 days, depending on the area.

Depending on how much of a hurry you are in, there are three options:

• Standard order:takes 15 working days (3 weeks).
• Express order:takes 10 working days (2 weeks), and has a 10% surcharge on the order.
• Express order: takes 5 working days (1 week), and has a 20% surcharge on the order.

In addition to those three options, if you need a product today we have some items in stock that can leave our office the same day you order. To do so, please contact us so we can let you know what availability we have.

We recommend that you place the order estimating that it will arrive at your home with a margin of between one and two weeks so that you have time to make changes or alterations (depending on the case, the alteration will or will not be included in the price of the dress).

If you want to make sure you are on time, let us know the date of the event so we can add it to our calendar and make sure all the processes are being done on time.

Yes, in addition to Spain, we also ship to the rest of Europe. The shipping price to the rest of Europe is 20€ (except Portugal, which has the same rates as Spain because it is in the Iberian Peninsula). In addition, you will have to count on an additional week. For example, if you place a standard order (3 weeks), it would take a total of 4 weeks to arrive in Europe. Also note that we recommend that the dress or suit arrives at least a week before the event in case you need to make small adjustments.

Yes, we also ship to America. The shipping cost is 45€, and you will have to count on an additional week. For example, if you place a standard order (3 weeks), it would take a total of 4 weeks to arrive in America. Also note that we recommend that the dress or suit arrives at least a week before the event in case you need to make small adjustments.

You will be able to exchange the product as long as you have not customized it in terms of design or size. If you have chosen an original Quémono design and a standard size, there will be no problem to change it. To make exchanges easier, we recommend that you fix the bottom of the garment at home after receiving the product and confirming the size; this way you will avoid making customizations.

In case the product is customized, you will not be able to return it, although we will be able to make adjustments on the dress.

For orders over 100€ from the Iberian Peninsula, returns and exchanges are free of charge. In case the order is less than 100€ you will have to pay the shipping costs for both exchanges and returns. If you want to make a return, we will refund the full amount of the order except for shipping costs, express and urgent supplements.

For returns and exchanges, simply send us an email to pedidos@quemono.org with the request. We will send the courier to your home to pick up the product and we will refund the corresponding money once the product has arrived at our offices and it is confirmed that it is in good condition. You can also ship with a courier of your choice.

You will have a 30-day return period from the time the order arrives at your home. Remember that in order to exchange the product you must return it unused and in the same condition in which you received it.

Don’t forget to read the return policy to know the procedure and conditions in more detail.

The first thing you will have to do is send us a photo so we can see why it doesn’t fit and give you solutions.

If the product is standard, you will not have any problem with the change. If your order is over 100 euros the exchange will be free of charge for the Iberian Peninsula, otherwise you will have to pay the shipping costs.

If it is a customized product and we have made a mistake during the process, we will take care of the repairs ourselves and the same conditions will be given as for the standard product. If, on the other hand, it is due to a measurement error on your part, we will give you a quotation for the repair, the rest of the conditions will be the same as for the standard product.

You will be able to make a size change as long as you have not customized the product in terms of design or size. If you have chosen an original Quémono design and a standard size, there will be no problem to change it.

You will have 30 days to change the size from the moment you receive the order. The exchange is totally free for orders over 100€, while for orders under 100€ you will have to pay the shipping cost. Remember that in order to exchange the size you must return the product unused and in the same condition in which you received it.

In case you have customized the productand you want to change the size, you will have to contact us so that we can evaluate your case and pay for the repair. In these cases, shipping will also be free of charge for orders over 100€.

You may return the product as long as it is standard. Standard products are all those products available on the website along with the options we provide on the product page.

We recommend you to see the item “Exchanges and returns: process and conditions” inside this FAQ page.

For standard orders you can cancel the order as long as it has not already been shipped.

Custom orders may be cancelled if we have not started to make it.

Check with us to find out the status of your order.

Both signs and standard product reservations (products available on the website along with the customization options available on the product page) are only refundable within 30 days of payment.

Signals on custom orders are not returned.

In this case, you will have to contact us and tell us what products you need so that we can give you a quotation.

We will ask you to send us the products you are interested in by email or whats app and to make a bank transfer. After that, we will start processing your order. Therefore, it would not be necessary for you to make the purchase through the web.

The delivery period will begin after the payment has been made.

It is generally recommended, but it depends on the dress. The cancan not only gives flight to the dress so that it has more body and more presence. It also gives the girl more freedom of movement, preventing her from tripping over the dress, thus greatly increasing the comfort of the outfit. Our cancanes are lightweight and have no underwire, molding perfectly to the body when moving or sitting. In our cancanes category, you can find more detailed information about the cancanes we manufacture and if they are needed. You can also ask us to advise you if it is necessary or important to use a cancan for a specific dress.

To ensure error-free laundering, it is advisable to take the dress to the dry cleaner.

In case you still want to wash the communion dress at home, we recommend you to pay attention to the fabrics that compose it. Dresses made of organza or tulle should not be washed at home under any circumstances. On the other hand, for linen or cotton fabrics, although washing it at home does not guarantee that the dress will not spoil, you will have two options:

• Hand wash with cold water and neutral detergent.
• Wash it in the washing machine in a delicate program without spin in a white cotton bag to prevent the fabric from getting caught in the drum of the washing machine. The washing machine load should be reduced to the dress and bag only, with no other garments.

As for drying, do not spin-dry or twist the garment to wring it out. The garment should be left to dry on a flat surface and not hung to dry.

It is advisable not to keep dresses hanging, as the sleeve or waist seams may be torn. In this article we show you in detail how to store the communion dress.

If the dress is in good condition, this is a very good option that will give the dress a very interesting sentimental value. If you complement the dress with a new sash and cancan, and do some alterations, it will be completely updated. Contact us and bring the dress to the showroom so we can tell you what possibilities you have.

Once you have decided on the models and colors, you can contact us to establish a code for your wedding: For example: “Wedding of Miguel and Luisa in Seville”.

Once you have set up this code, you will only have to tell us how many parents will order from the website and tell them to put the agreed code in the comments box of the order. That way, if we detect any error in the choice of color or models, we will be able to contact you to make the appropriate changes.

The important thing when choosing clothes for children is that they are comfortable and appropriate. For this, it is best to choose outfits adapted to the age and build of each child. In this way, we can dress the kids with different models, and make them go together by choosing the same colors and/or fabrics. There are models that are more infantile, that make you look more babyish or older, that favor wider or smaller children. If you have doubts about the image you want to give and how to achieve it, contact us without any obligation and we will help you as much as possible to achieve the most appropriate set of arras children for your wedding and for the children.