Which products can be returned?
All products purchased on the Quémono website (www.quemono.com) may be returned and refunded, provided that the user/customer informs Quémono of their intention to return the purchased product(s) in a timely manner. maximum period of 30 calendar days.
Customized products cannot be returned.A personalized product is any customization that is not available on the website and must be made specifically for the customer. Color variations of products are not considered customization. which are available on the website. Custom lengths for dresses, pants, or any other garment are considered customization.
To be eligible for a return, the product and its packaging must be in perfect condition. If the product does not meet these conditions, the return will be rejected and the item will be returned to the customer. Quémono will only accept returns that meet the following requirements:
- Product to return:
- It cannot have any symptoms of having been used.
- It must be in the same condition as when it was delivered (In the case of shoes, this includes that the sole is not worn).
- Must have the original labeling
- In the case of shoes: both the shoe and the sole must be undamaged. We recommend trying the product on a carpet to avoid rubbing the soles together.
- Packaging:
- The return will be made using the original box or packaging in which it was received.
- If the original box is not available, a box may be used as long as it protects the product so that it arrives at the company with the best possible guarantees.
- Regarding the shoes: The box is considered part of the product and must therefore arrive in perfect condition so it can be used for another child. The shoes must be returned in their original box, which should then be placed inside another box or wrapped in a way that ensures protection. If the box is damaged, a €3,00 fee will be deducted for packaging replacement.
Amount to be returned
What is reimbursed:
- The amount of returned products will be fully refunded, provided the above return conditions are met.
TO No. refunds:
- Express manufacturing supplements (manufactured in 2 weeks) or urgent (manufactured in 1 week)
- Supplements associated with the chosen payment method.
- Shipping costs
- Customs costs
How to refund:
- The refund will be issued using the same payment method used to place the order. If the original order was paid by bank transfer, the destination bank account must be provided for the refund.
- The refund period typically takes no more than a week. However, the maximum period for the customer to receive a refund is up to 30 calendar days.
Who pays the return costs?
Return shipping costs:
- Iberian Peninsula (Spain): Quémono is responsible for this.
- Canary Islands and Balearic Islands: are the customer's responsibility.
- International shipping: customer's responsibility.
Customs costs:
- They are the customer's responsibility (both for shipping and returns)
- In the event that a customs charge is made to Quémono (reverse charge) to deliver the package, that cost will be deducted from the amount to be refunded for the garment.
return procedure
To proceed with a return, the following steps must be followed:
- Fill in the return form or report that the product wants to be returned within 30 calendar daysThe information can be sent via WhatsApp or email. info@quemono.com, and through that method it will be sent return formUsing the information provided in this form, we will review the order and confirm that the return has been requested.
- At the end of the return form, you will be redirected to another form to obtain the return label (we recommend filling it out on a computer). It is important that the shipment is sent to the name of the customer who placed the order. You will not need to fill out a packing slip.
- Affix the return label to the package. It's important that you send the products back to us in their original packaging or similar packaging that will protect them. Shoe boxes must always be wrapped inside another box or package.
- Take the package to your nearest post office.
- Once we receive the package, we confirm that the products still have the original label, have not been used, and are in good condition. After that, we will refund the price for the products. Please note that additional charges and shipping are non-refundable. If the original order was paid by bank transfer, we will need to provide the destination bank account for the refund.
change policy
Change procedure
Changes from the Iberian Peninsula (Spain) are free.
To proceed with an exchange, the following steps must be followed:
- To make an exchange, you need to order the new item you need separately from the item you no longer need.
- New order:
- To place a new order, it is important that you indicate in the new order that it is a change and include the number of the previous order.
- Once completed, the new product will be sent to the customer as if it were a new order.
- To return the previous order:
- Fill in the return form or report that the product wants to be returned (exchanged) within 30 calendar daysThe information can be sent via WhatsApp or email. info@quemono.com, and through that method it will be sent return formUsing the information provided in this form, we will review the order and confirm that the return of the items from the first order has been requested.
- At the end of the return form, you will be redirected to another form to obtain the return label (we recommend filling it out on a computer). It is important that the shipment is sent to the name of the customer who placed the order. You will not need to fill out a packing slip.
- Affix the return label to the package. It's important that you send the products back to us in their original packaging or similar packaging that will protect them. Shoe boxes must always be wrapped inside another box or package.
- Take the package to your nearest post office.
- Once we receive the package, we confirm that the products still have the original label, have not been used, and are in good condition. After that, we will refund the price for the products. Please note that additional charges and shipping are non-refundable. If the original order was paid by bank transfer, we will need to provide the destination bank account for the refund.
Which products can be exchanged
All products purchased on the Quémono website (www.quemono.com) can be exchanged provided that the user/customer informs Quémono of their intention to exchange the product(s) purchased in a maximum period of 30 calendar days.
Customized products cannot be exchanged.These products can be sent to Quémono for repair once a quote has been agreed upon. A personalized product is any customization not available on the website that must be made specifically for the customer. Color variations of products are not considered customization. that are available on the website. Custom lengths for dresses, pants, or any other garment are considered customization.
To be eligible for an exchange, the product and its packaging must be in perfect condition. If the product does not meet these conditions, the exchange will be rejected and the item received will be returned to the customer. Quémono will only accept exchanges that meet the following requirements:
- Product to return:
- It cannot have any symptoms of having been used.
- It must be in the same condition as when it was delivered (In the case of shoes, this includes that the sole is not worn).
- Must have the original labeling
- In the case of shoes: both the shoe and the sole must be undamaged. We recommend trying the product on a carpet to avoid rubbing the soles together.
- Packaging:
- The return will be made using the original box or packaging in which it was received.
- If the original box is not available, a box may be used as long as it protects the product so that it arrives at the company with the best possible guarantees.
- Regarding the shoes: The box is considered part of the product and must therefore arrive in perfect condition so it can be used for another child. The shoes must be returned in their original box, which should then be placed inside another box or wrapped in a way that ensures protection. If the box is damaged, a €3,00 fee will be deducted for packaging replacement.
Exchange costs
Shipping costs:
- Iberian Peninsula (Spain): free, are the responsibility of Quémono.
- Canary Islands and Balearic Islands: are the customer's responsibility.
- International shipping: customer's responsibility.
Customs costs:
- They are the responsibility of the client.
Responsibility for delivery
manufacturing times
Quémono works on a first-come, first-served basis, so except in exceptional cases, products are not in stock and orders will be manufactured.
You can choose between the following manufacturing times:
- Standard manufacturing: 3 weeks
- Express manufacturing: 2 weeks (10% supplement)
- Urgent manufacturing: 1 week (20% supplement)
Please note that on the checkout page, you can select the manufacturing type that best suits you. The shipping date for each manufacturing type will appear. You'll need to add the shipping time to that date.
- SHIPPING TIME, DEADLINES AND LOSSES:
Shipping times will be 24 hours for the Iberian Peninsula, 4 days for Europe and the Balearic Islands, and one week for the Canary Islands and international orders outside Europe. These times only include business days, not calendar days. Delivery delays will not result in penalties.
The website administrator will not be responsible for errors in delivery when the delivery address entered by the user/customer on the order form is incorrect or has been omitted.
Delivery times may vary due to logistical reasons or force majeure. In the event of delivery delays, the website administrator will inform its users/customers as soon as they become aware of them.
Each delivery is considered complete from the moment the courier agency makes the product available to the user/customer, which is confirmed by the control system used by the transport company.
Delivery delays will not be considered in cases where the order has been made available to the user/customer by the carrier within the deadline and could not be delivered due to a cause attributable to the user/customer.
- 5.1. DELIVERY DATA, DELIVERIES NOT DELIVERED AND LOSS OF THE PRODUCT.
If the user/customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange delivery. As part of the courier delivery service, the website administrator contracts a series of follow-up actions aimed at ensuring delivery is successful.
If delivery has not been arranged within 5 business days of the order being dispatched, the user/customer must contact the website administrator.
If the user/customer does not do so, the order will be returned within 7 business days of dispatching the order.
If the reason why the delivery could not be made is the loss of the order, QUEMONO ATELIER SL, will initiate an investigation.
- 5-2.DELIGENCE IN DELIVERY.
The user/customer must check the order's condition before the delivery service, which, on behalf of the website administrator, delivers the requested product, indicating any anomalies they may detect in the order on the delivery note.
If, after reviewing the products, the user/customer detects any incidents such as signs of tampering or any damage caused to the product during shipping, they agree to notify the website administrator within 24 hours via email: info@quemono.com or on the phone +34 679 44 55 99
- 5-3.CUSTOMS COSTS.
Quemono is only responsible for shipping; any additional charges (customs or entry taxes) are the customer's responsibility, both for international orders and for Canary Islands and other national customs.
Services not included in the price
- The prices and rates indicated on the website correspond to standard measurements. Customization of measurements or fabrics must be indicated before production and will be duly quoted.
- Long ones are not included Custom-made communion dresses and pants. To facilitate exchanges and returns, we recommend ordering standard measurements and getting the length from a local dressmaker closer to the date.
- Quemono is only responsible for shipping; any additional charges (customs or entry taxes) are the customer's responsibility, both for international orders and for Canary Islands and other national customs.
Information about items and prices
- Quémono attempts to display the outfits and colors as they are, but cannot guarantee their accuracy on every device, as this depends on the resolution, brightness, and other settings of each screen. Quémono is not responsible for typographical errors in prices or other matters.
- PRODUCT PRICES. The exposed prices that are indicated through the WEBSITE, includes VAT on all products, and 100% of the total order must be paid in order to process it. Quemono Atelier SL will not process any order without prior payment. Shipping costs by courier will be borne by the customer and will depend on the volume and distance of the order, which will be notified at the time of the order.
- All orders are subject to product and fabric availability. If there are any supply issues, the customer will be informed as soon as possible, so that the order can be exchanged or refunded. Quémono is not responsible for changes in fabric dyes.
- Freebies: You may receive additional freebies in your package, such as candy, sweets, or cards. These items are for the parents or guardians of children. Quémono is not responsible for the use of these items by children.
Terms and conditions of use of the website
- These terms and conditions of Use, and Privacy Policy, regulate the use of, WEBSITE: https://quemono.com from which, QUEMONO ATELIER, SL, with NIF: B-88047113, Commercial Registry of MADRID, Took: 37369, Invoice: 73, S8, Sheet: M666282, residing in: SPANISH AVIATION, 3 1st-LEFT, Postal Code: 28003. Location: MADRID, Province: MADRID, is the owner. Through his WEBSITE, https://quemono.com of QUEMONO ATELIER SL, hereinafter the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information or to buy, must register in the form, USERS/CLIENTS, which is acquired by completing the application form LOG-IN OR SIGN UP, your data will be incorporated into a file owned by the website administrator, by virtue of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of April 27, 2016, with attention to its article, 6, section, f, says, that the interests or fundamental rights and freedoms of the interested party that require the protection of their personal data, in particular when the interested party is a minor under 14 years of age who cannot give their consent for an online store to collect their personal data, being their legal representatives (parents or guardians) who may give authorization, being responsible for the damages or misuse of the minor's access when browsing the websites, The period of conservation of the data of the USERS, will be the tax imposed by current regulations.
- INFORMATION ABOUT THE WEB.
El WEBSITE: https://quemono.com of which he is Administrator, QUEMONO ATELIER SL, which manages the stores and the actual production of suits and dresses for events and ceremonies for the little ones in the family.
- AVAILABILITY
The administrator of the website will do everything possible to resolve all the doubts and procedures requested by all its users. USERS/CLIENTS, as soon as possible in response to queries.
However, sometimes, and for reasons that are difficult to control by the website administrator, such as human errors or incidents in the computer systems, it is possible that the speed finally served to the USERS/CLIENTS, differs from the order initially made by the website administrator, to satisfy the requests of the USERS/CLIENTS.
- SECURITY
The website administrator uses the highest security measures commercially available in the industry. Furthermore, the payment process operates on a secure server using the SSL protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, ensuring that it is only intelligible and understandable by the user's computer. USER/CLIENT, and that of WEBSITE, in this way, by using the SSL protocol the following is guaranteed:
- That the USER/CLIENT, You are communicating your data to the server center of the website administrator and not to anyone else who tries to impersonate it.
- let him in USER/CLIENT, and the server center of the website administrator, the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.
CERTIFICATES OF COMPLIANCE LSSI-CE AND DATA PROTECTION
QUEMONO ATELIER SL, which is the owner of the website, https://quemono.com complies with current Data Protection regulations GDPR, and with LSSI-CE, and has been an advisor on these regulations for QUALIA GROUP, for which you are given two certificates in digital image format so that you can display them on your website.
- INTELLECTUAL PROPERTY
The website administrator has all rights to the content, design and source code of this website, https://quemono.com, and, in particular, but not limited to, the photographs, images, texts, logos, designs, brands, trade names and data included on the website.
USERS/CLIENTS are advised that these rights are protected by current Spanish and international legislation regarding intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of the WEBSITE is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter also apply to it.
The total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written consent of the website administrator.
Likewise, copying, reproduction, adaptation, modification, distribution, public communication and/or any other action that involves disclosure of the content is prohibited, provided that this does not violate current Spanish and/or international intellectual and/or industrial property regulations.
The website administrator informs that he/she does not grant any implicit license or authorization regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the contents included on the WEBSITE: https://quemono.com
The use of the contents of the website is only authorized for the purposes set out above, provided that the source is cited or referenced. The user is solely responsible for any misuse thereof.
- ACCESS AND STAY ON THE WEB
5.1. OUR CONTENTS
USERS/CLIENTS are fully responsible for their conduct when accessing the information on the WEBSITE, while browsing it, as well as after having accessed it.
As a result, USERS/CLIENTS are solely responsible to the website administrator and third parties for:
- The consequences that may arise from the use, for purposes or effects that are unlawful or contrary to this document, of any content on the WEBSITE, whether or not prepared by the website administrator, published or not under his or her official name.
- As well as any consequences that may arise from any use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the WEBSITE or its services or prevent normal enjoyment by other users.
The website administrator reserves the right to update the contents whenever it deems appropriate, as well as to delete, limit or prevent access to them, temporarily or permanently, as well as to deny access to the WEBSITE to USERS/CLIENTS who misuse the contents and/or breach any of the terms and conditions that appear in this document.
The administrator of the website informs that it does not guarantee:
- That access to the WEBSITE and/or the linked websites is uninterrupted or error-free.
- That the content or software that USERS/CLIENTS access through the website or linked websites does not contain any errors, computer viruses or other elements in the content that may cause alterations to their system or to the electronic documents and files stored on their computer system or cause any other type of damage.
- OUR RESPONSIBILITY
From the use that USERS/CLIENTS may make of the materials on the WEBSITE or linked websites, which are prohibited or permitted, infringing the intellectual and/or industrial property rights of the contents of the WEBSITE, or of third parties.
Any damages or losses incurred by USERS/CLIENTS, caused by the normal or abnormal functioning of search tools, the organization or location of access content on the WEBSITE, and in general, errors or problems arising in the development or implementation of the technical elements provided by the WEBSITE or a program to the USER/CLIENT.
Of the contents of those pages that USERS may access from links included on the WEBSITE, whether authorized or not.
The acts or omissions of third parties, regardless of whether these third parties may be linked to the website administrator through a contractual relationship.
The administrator of the website will not be responsible in any case when:
- Errors or delays in accessing the WEBSITE, by the USER/CLIENT, when entering your data into the service order form, the slowness or impossibility of receiving the order confirmation by the recipients, or any anomaly that may arise when these incidents are due to problems on the Internet, causes of unforeseen circumstances or force majeure, and any other unforeseen contingency beyond the good faith of the website administrator.
- Errors or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the website services are constantly operational.
- Of errors or damages caused to the website due to inefficient and bad faith use of the service by the USER/CLIENT.
- From the inoperability or problems with the email address provided by the USER/CLIENT for sending confirmation of the service order.
In any case, the website administrator undertakes to resolve any problems that may arise and to offer all necessary support to the USER/CLIENT, in order to reach a quick and satisfactory solution to the incident.
Likewise, the website administrator has the right to conduct promotional campaigns during defined time intervals to encourage new member registrations for its service.
The website administrator reserves the right to modify the conditions of application of the promotions, extend them, with due notice, or proceed to exclude any of the USERS/CLIENTS from the promotion if any anomaly, abuse, or unethical behavior is detected in their participation.
- PRIVACY POLICY
USERS agree to browse the WEBSITE and use the content in good faith.
In compliance with the provisions of the General Data Protection Regulation-EU-2016/679, we inform you that the completion of any form on the WEBSITE, https://quemono.com, or sending an email to any of our mailboxes implies acceptance of this privacy policy, as well as authorization to the website administrator to process the personal data you provide us, which will be incorporated into the file owned by the Data Controller and/or the website administrator.
User/customer data will be used to send online and physical transactions by the website administrator via email, as well as for the delivery of purchases.
By merely visiting the WEBSITE, USERS/CLIENTS do not provide personal information nor are they obliged to provide it.
The website administrator undertakes to maintain the utmost confidentiality and confidentiality regarding the information provided and to use it only for the stated purposes.
The website administrator assumes that the data has been entered by the owner or a person authorized by the owner, and that it is correct and accurate.
These data will be entered in an automated file under the responsibility of the administrator of the website of QUEMONO ATELIER SL. This data will be entered into an automated file under the responsibility of the website administrator, in order to facilitate, expedite, and fulfill the commitments established between both parties.
Likewise, QUEMONO ATELIER SL, informs of the possibility of exercising the rights of access, which allows the web user to know what personal data the administrator of this page has and in such case will respond within a period of 30 days, provided that the data is kept, rectification, which allows errors to be corrected, data that is inaccurate or incomplete to be modified and the accuracy of the information to be guaranteed, opposition that may be requested and ensure that data processing is not carried out, deletion that allows inadequate or excessive data to be deleted, limitation, by which the user may request that the processing of their data be limited when they have exercised their right to rectification of their personal data, and portability, so that the user may obtain a copy of the personal data that they have provided on the website in order to transmit them to other services, these rights may be exercised by any means that leaves a record of their sending and receipt to the address: AVIACIÓN ESPAÑOLA, 3 1º-IZQ, Postal Code: 28003, Town: MADRID, Email: administracion@quemono.com , providing a photocopy of the DNI or alternative documentation that proves your identity.
As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to build loyalty between the parties.
The submission of your data through the form(s) on our website will be subject to you having read/accepted the Terms of Use of quemono.com, using a mandatory “check box” at the bottom of the form.
In accordance with the provisions of Law 34/2002, on Information Society Services and Electronic Commerce in its article 21, we ask for your consent to be able to make advertising communications that we consider may be of interest to you, by email or by any other equivalent means of electronic communication, this consent will be accepted or denied with a mandatory check box at the bottom of the form.
To modify, update or cancel your personal data, the USER will write from the email address of his/her account to: administracion@quemono.com
Therefore, the USER/CLIENT is responsible for the accuracy of the data and the website administrator will not be liable for the inaccuracy of the USERS/CLIENT's personal data.
In accordance with current data protection legislation, the website administrator has adopted appropriate security measures for the data provided by USERS/CLIENTS and has also implemented all available means and measures to prevent the loss, misuse, alteration, unauthorized access, and extraction of such data.
- NULLITY
In the event that any clause of these terms and conditions of use is declared void, the rest of the clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these terms and conditions.
The administrator of the website may not exercise any of the rights and powers conferred in this document, which will not imply in any case the renunciation of them unless expressly recognized by the administrator of the website or prescription of the action that in each case applicable.
- MODIFICATION OF THE TERMS AND CONDITIONS OF USE
The administrator of the website reserves the right to modify, at any time, the presentation and configuration of the WEBSITE, as well as these terms and conditions of use.
Therefore, the website administrator recommends that the USER/CLIENT carefully read the terms and conditions of use each time they access the WEBSITE. These terms and conditions of use must always be visible to USERS/CLIENTS, and must be freely accessible for any queries they may have.
- APPLICABLE LAW AND ARBITRATION
These terms and conditions of use are governed by applicable Spanish law. For the resolution of any dispute or conflict arising therefrom, the parties submit to the jurisdiction of the courts of Madrid, the judicial district of the city of origin of the company that owns the WEBSITE: https://quemono.com, unless the law imposes another jurisdiction.
Web content information
- Through its WEBSITE; quemono.com, of QUEMONO ATELIER, SL,, hereinafter the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information or to purchase the products offered on this website, must register in the form, USERS/CLIENTS, which is acquired by completing the form, RECORD, Your data will be incorporated into an automated file for your protection as set out in article 13 of the General Data Protection Regulation-EU-2016/679, of the European Parliament and Council, of April 27, 2016. WEBSITE: https://quemono.com, of which he is Administrator, QUEMONO ATELIER, SL, Dedicated to the production of children's clothing specialized in ceremonies, seeking the best quality in each of our outfits and service, are our driving force, which adapt to the particular tastes of our clients, allowing us to design each garment. QUEMONO ATERIER, SL, Every user of this website is a potential customer who deserves our products to live up to their expectations.
Payment method
El USER/CLIENT, you will pay at the time you place the order.
El USER/CLIENT, You must pay 100% of the final amount corresponding to your order by Credit card, PayPal, Bizum, bank transfer or cash at the Quémono showroom.
For bank transfers, you have 4 days to receive the amount, after this period it will be cancelled. the request.
El USER/CLIENT, You must notify the website administrator of any improper or fraudulent charges on the card used for payments, by email or telephone, as soon as possible so that the administrator can take the appropriate steps.
